There were a few front desk people who were professional and cared, but they quit awhile ago. Now that being said, having no experience in the Hospitality industry, but having a business degree and background, having dealt with many clients, vendors, attorneys, and the like in my past working life, I have to say, that I would NEVER be rude, discourteous or unprofessional in any way to anybody staying in a property I work for. of NM. I would never trust the housekeepers at this property to step into my room. -LT Falcon, 4870 Calle Real, Santa Barbara, CA 93111, Extended Stay America. Front desk shuts down at 11pm. I will they will NEVER receive my services as a customer again. Cover up all the way to corporate. Upon opening the door, I saw 2 little girls employed to clean the rooms across the hall. I am trying to call corporate and only getting messaging. Then an hour after I was on the road back to LA I noticed by phone charger not in the car and realized I left it. The day I was supposed to stay I called at 6:30am to cancel as the weather was not permitting. She was fired and told her position had been eliminated. THE BOTTOM LINE: NEVER use an online booking rep. This place needs to be shut down!! Contact Forms. I recommend to everyone, to NEVER stay at any Extended Stay of America...it's not worth the hassle. All guest arrived and signed in to there reserved rooms on the 8th of Jun 2017 without any problems. Today, we provide hotels that guests can not only stay in, but live in. Plans had been made for people coming in from California Texas and Florida for the wedding to stay here. I am staying at extended stay america in indianapolis the night manager is very rude and disrespectible to the employees and guests. We tried to tell the police how she treated us and created this entire situation all by herself. Then she has the nerve to threaten to kick us off the property!?? Then the room was nasty, nasty, nasty. Thank you and God Bless. Corporate Actions Services. Extended Stay does not care about repairing anything. It's a mighty good thing that I wrote down each and every confirmation number.If this doesn't speak to the lack of professionalism and absence of customer service then here are more details:1. Everyone in the world has two ears and one mouth which means you should definitely listen more than you speak. Two hours had gone by and we still had not received the pots and etc. Look at the drapery handled, the fingerprints all over the furniture and kitchen applicances..or move the bed to see the filth (if someone had allergies, they would have severe issues like me), under the sink floor area had been uncleaned in months if not longer. ... We are a full-service international relocation company. !On 8/6/14, I noticed that the room entry door did not close and lock easily and the bathroom door did not latch did not fit into the strike plate. Funny thing is police don't seem to care.., Extended Stay Memphis- Quail HollowAVOID THIS DIVE- bad customer service. Please help me as I am checking out tomorrow. I am not the only person who has complained. I am pleasant to everyone at all times! Second, the front-office assigned my family to a room that was under construction...?? The things I witnessed there were something else. I'm asthmatic and the second-hand smoke is a noxious and dangerous event. We all woke up at 4am to leave because we were all bitten by bed bugs or fleas, but we have bumps everywhere. The Chesterfield, VA location is ran so poorly with weed smoking and no toilet paper. We booked through Hotels.com and when we arrived the gal(cecila) was extremely rude and said we did not have a reservation and they had NO rooms available even though I showed her my confirmation in hand. Extended Stay America Hospitality Charlotte, NC 13,855 followers At Extended Stay America, guests find a friendly staff and the practical touches that make being away from home easier. I have never been so happy to get out of an establishment in my life. We captured and saved several of the insects. I'm baffled at the way this situation is being handled, completely mind blown and I have to say I will never suggest extended stay america to anyone I know, have known or will know. we stay at one of your places every year I would hate to stop going to your places. Those rooms looked great. The Gurnee and Waukegan location are by far the two worst of them all. Regardless of tone your customer is using, as a manager you need to keep it professional, not bicker back and forth with your customer. He has the worst customer service skills ever and he takes it freely upon himself to run peoples credit cards freely at his will which is not professional or right and I am frankly sure highly ILLEGAL. wish I would have seen these comments before booking this hotel - needless to say we cancelled the remainder of the trip after the first night stay. Staff was beyond rude7.Empty Beer cans and Trash left in the entry doorways8. No they didn't and when I called the corporate office they said they would get back to me I'm still waiting after 2 months. Because I need this job until something better comes along I cant disclose my name and location. Which obviously begs the question, WHY would I chose now when I know I can be "fined" for it, to smoke? The staff here takes care of their customers. Gibsonton Location is the First Newly Built, Company Owned Extended Stay America® Property in More Than 12 Years CHARLOTTE, N.C., Dec. 10, 2019 (GLOBE NEWSWIRE) -- Extended Stay America, Inc. (NASDAQ: STAY), the largest mid-priced extended stay hotel brand, today announced the opening of a brand new, company owned hotel in Gibsonton, Fla., the most recent hotel of its kind … You can book with this discount directly on our mobile app or call us at +1 (206) 800-7277 referencing this message. The 'king bed' was actually 2 twin beds pushed together onto a queen bed frame! I was told that they would only charge me $60 a night. At approximately 3:00 p.m when I was finally in an area where I was able to access my calls from my cellphone I had a panic call from my husband. A shooting in the parking lot3. We have launched a study by visiting location through out the country and found that there hiring is bias and not geared to hire Minorities. They rent to some of the worst. Fire alarm goes off the front desk after hours doesn't know how to shut it off. I HAD notified the reception desk numerous times to add my girlfriend onto the guest registration prior this. Every review I have seen online has been negative, and peoples personal belongings are getting stolen out of their rooms.I travel for work ALL YEAR and always stay at Extended Stay Americas, in multiple states. We're always happy to help. She went further to tell us if we didn't open the door right away she would call the police. I know the law and I have rights. The room is in dark and about 2am I get up to use the restroom, turn on the lights and there are ROACHES covering the kitchen and the bathroom floor. This company is a joke!!! I had to speak with a booking agent which they have plenty of, to document my concern and was advised a guest relations rep would call me back shortly.Instead I get a email from the District Manger(see below) which only address my phone charger and nothing about my expereince or stay:Dear Mr. Simmonds,I wanted to inform you that I received your comments regarding your recent stay at the Extended Stay America in San Ramon, CA. I thought it was becuase I was in Miami that the buisness was being done so poorly. MY NAME IS CATHY, BEEN WORKING FOR EXTENDED STAY IN NJ SINCE MAY 5TH 2014 THEY CANT FIND MY PAPERWORK SO I CAN GET PAID THE MANGER ANGELA HAS BEEN MIA FOR 2 WEEKS THEY COULDN'T CONTACT HER PAYDAY WAS LAST FRIDAY AND THEY ONLY FOUND 2 TIME SHEETS SO FAR THIS IS UNCALLED FOR ALL THE WORK THAT WE DO FOR SUCH LITTLE PAY AND STILL DON'T EVEN GET OUR CHECKS IS RIDICULOUS NOT TO MENTION BED-BUGS NO SUPPLIES FOR OUR GUEST SHEET SETS THAT DON'T MATCH BEDS VERY UNPROFESSIONAL, AND WITH ALL THE COMPLAINTS I'M SEEING HERE I'M SO SORRY I STARTED WORKING FOR THEM....... ALL THE BS.... My experience at the San Ramon branch has been one of the worst. We're always happy to help. E) The giant stain of indeterminate origin in the chair in the "sitting area". On the sixth day, I went to the front desk and asked if they had given us our free night on our account. The cycle goes from wash to rinse using the same dirty wash water. I've read everything that has been said by all the previous anonymous pissed off people. If we have known this up front we would have left. As we were preparing for our day, there was a very loud banging on our door. Did give us a refund but no apologies, no Concern, no checking on us. Dope dealer lives in mgr suite, stabbing, gun shots,fire alarm and now a death, every week prices go up and up, if you disagree they locked you out of the room,get your personal possession after they gotten anything of value,. I'm going to extended stay motel 6 ...it's cheaper and they take care of their guests ! One day I was leaving for work and as I was turning to close my door, I looked over and saw about 15 police officers looking my way from down the hall. Because they are unhappy as much as we are! Maybe a few got all their money back, but that still doesn't correct the issue. Contact Us. Are those maids well trained? All I know is our employee will not be going back to this hotel. It a sorry ass place with hapless management. However I can say the property I work at maintains GREAT Customer Service and Cleanlimess....Although I believe each person across the company that works Guest Service/Night Laundry should be paid at least 11.50 p/hr as they do the job of two employees sometimes three! Chris said he got busy, so I took them up to the room myself. The clerk made the, I don’t care attitude with his eyes. Everything at the front desk is video tapped and recorded period which is a good thing since now detrimental harm has came my way on behalf of EXTENDED STAY CORPORATION which is unacceptable once again. So I reserved the room with them personally. I don't want to continue any more, cause I still must to work here. Thank you in advance. Some customer support very nice helpful. They dont mop/ clean the floor in the kitchen area or bathroom. 1 800 804 3724. We offer studios that are larger than typical hotel rooms, with plenty of work space, a fully equipped kitchen, and on-site laundry. Shame on you Extended Stay for allowing such horrible people to work for you. I stayed 65 days which was a month longer than I wanted but had no choice. Word of mouth the best source of reputation and the hotel help and service to the customer has changed so much. Well I never will again! Its been a big hassle of moving things back an forth packing an very frustrated and then the following day when we moved too the 3 floor un packing an really getting tired of this. My first horrible experience was with Mariah, whom at the time was the “temporary manager”. I found used condoms in the hallways. In order to direct your request or comment to the appropriate area, please pick a topic from the list below. This is the one in Hazelwood Missouri, I have got you all beat...Checked in and was given a smoking room (I specifically asked for a NON smoking room).the room was dirty, found hairs on the pillows, the bathtub was disgusting and it looked like it hadn’t been cleaned or vacuumed in a week. Managers said don't worry we'll get this taken care of. I agree my room was broken into and I can not reach anyone to talk to I leave message after message. the manager also DENIED me a blanket, because according to him i hadnt brought him the last one when i most certainly had...its okay dude.