Premium building materials at better-than-wholesale prices. I asked the sales representative if I could get the same promotional pricing for these additional three boxes; I was told there was nothing he could do. Beautiful finishes and amazing quality meet to create the Russia Collection by Lamton. See more ideas about flooring, builddirect, laminate flooring. BuildDirect offers a wide selection of top quality flooring products across categories in solid hardwood, laminate, engineered, bamboo, vinyl, cork, and tile products. I have tried to reach customer service for weeks and no one returns my calls. SKU: 10100627 Browse this product on our site! Thanks for taking the time to post a review. Made in the USA with quality craftsmanship and materials, these boards come with a 35 year limited residential warranty to ensure your flooring needs are met for years to come. See All Wood Flooring. Sometimes the online photo differs quite a bit from the actual product. Sign In / Register. BuildDirect assesses the damage after installing laminate flooring outside and leaving it to the Canadian winter for two weeks. The Modern Wide Plank laminate flooring collection offers a classy, modern interpretation of French oak at an affordable price. She put everything in motion. With a beautifully unique, exotic grain pattern that perfectly mimics hardwood, these exquisite laminate floors add luxury and elegance and will refine any room in your home. Had hand unload the truck...which came a week late after getting calls from 2 different shipping companies. See All Accessories. The Defiant Collection is on sale from $1.99 plus free shipping until March 1st. Laminate flooring sellers and online building materials leader BuildDirect have launched a detailed and useful page that explains how to install laminate flooring. Mila was super helpful and encouraging throughout my purchase. She responded more than once during off hours to help me in my purchase. If you have a low-key, all-adult household, this may not be as much of a concern. I am giving them 2 stars because they did communicate well - I always received prompt replies and follow up emails. One of them was selected and we are thankful because we like it even better than our first choice.Besides Mila's help, the flooring itself looks great. My experience with BuildDirect started off great (when I ordered the flooring), but after purchasing the floors my experience changed. Dekorman Laminate COUNTRY Collection / White Oak, Lamton 8mm Modern Wide Plank Collection - Sand Gray. I was asked to measure the area I was having issues with and they are sending me replacements. I had to keep contacting the person who helped me place the order. They also have all the wrong fake images and fake samples.And yes that pic is the actual filler they put in a knot. Then the remainder of my order which they took was out of stock. SKU: 15192056 . Thank you Cindy! The look and feel is enhanced by a wire brushed surface texture. After they reached out to their distributor, they informed me that "sande grey" was the same product as "slate grey" even though the colors are completely different than what they have advertised on their website. Also, delivery was fast, even during the pandemic. Take a look at even more reasons to order samples and buy from BuildDirect. © 2021 Trustpilot, Inc. All rights reserved. The embossed in registered surface and random length boards mimic the most beautiful hardwood floors. I thank you for being honest and real. We ordered slate grey tile and it arrived labeled as "sande grey." It was a much, much lighter color than the pictured product on the website. He also offered to send out samples of other products I might consider. See All Wall Tile & Mosaics. I asked if I could speak to a supervisor about this and was told the manager was very busy and could not talk to me. We have preferred to have more flooring boxes filled with longer medium length pieces, but we were able to utilize the lengths that we sent our way. Absolutely amazing experience from beginning to end.. Great experiences online like this are few and far between these days and it was a refreshing reminder there are still some good companies around. Low Cost Shipping. See more ideas about flooring, builddirect, laminate flooring. BuildDirect | A leading online marketplace for home improvement products. She forwarded the info to Sean and we were issued a refund of the price of one box, even thought it wasn't requested. Clearance PRO Picks How-To's Trends and Tips PRO Rewards ... Laminate Flooring. Floors To Your Home (.com) 162,810 views No replacement flooring or any money back! Due to the excellent customer service provided by Sean, and the initial sales Rep Mia, we highly recommend this company. She helped to make the online purchase feel easy and secure. They blamed me for not ordering a sample and even though my boxes of tiles were labeled as "sande grey" rather than the "slate grey." Browse by Category. My installer thought the flooring seemed easily scratched, so I contacted a lab to test the hardness of the flooring. This flooring is beautiful and it is everything that you promised that it would be. Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. Five months after I originally purchased flooring for my entire house, a natural disaster struck and I needed to replace it all. You always promised that the flooring would be the best out there and being a builder I was very sceptic. She was friendly and answered all my questions and more. Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. BuildDirect®: Toklo Laminate - 12mm Acacia Collection. I could not be more more pleased with the quality of this product . NEVER EVER BUY FROM THIS COMPANY! Some of the people were very efficient and helpful, but some were not. If you’re looking for stylish wood-look laminate flooring that also offers water resistance, the Legendary collection is the perfect choice. Building Materials. The Modern Wide Plank laminate flooring collection offers a classy, modern interpretation of French oak at an affordable price. 10. She has all the images of the real Product amd has even managed to add 1 additional photo of the Floor but it is still a misrepresentation. Laminate Flooring. was phenomenal. You are the most honest person that I have never met!! The customer service from Sean was great. Now that's customer service! Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Get the exact look of traditional oak hardwood flooring, in a modern and resilient laminate material; look and feel enhanced by a wire brushed surface texture. Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Lamton Rustic Oak 12 mm laminate flooring is a medium gray color with hand scraped finish. Available in six contemporary styles, this collection goes well with traditional and contemporary décor. See more ideas about flooring, builddirect, laminate flooring. I purchased 1200 sqft of southern Maple solid hardwood for my log home in Idaho. Sign In / Register. We were offered a return if we paid the $400 to send it back. Also my advice to anyone considering purchasing new flooring from Build Direct, order the samples, they're free! Price $ to $ Filter. Justine was very helpful during my reorder, then a change order. Achieve the exact look of traditional Oak hardwood flooring, in a modern and resilient laminate material. Very happy with our experience with Build Direct. I only discovered the crack after the installation. Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. Purchased Mazama Ultimate Grey Acacia "Hardwood" flooring from BuildDirect in February 2020. 6. Flooring. The Modern Wide Plank laminate flooring collection offers a classy, modern interpretation of French oak at an affordable price. to install just before the deadline to put our house on the market. Product Title BuildDirect West Betawi Grey 12mm 48" X 5.75" Laminate Flooring (18.96sq. DO NOT OPEN IMMEDIATELY. ft. per box) Average Rating: ( 0.0 ) out of 5 stars Current Price $2.99 $ 2 . I had both good and bad experiences with BuildDirect’s products and the services departments. Total cost of project to rip out and reinstall flooring was about $50,000 when the original project was budgeted at $17,000. The flooring was delivered and that part was great as you know. My installer thought the flooring seemed easily scratched, so I contacted a lab to test the hardness of the flooring. I stacked all 1400 sq ft with 3/4' plywood strips between each layer so it would get acclimated to our house. I bombarded her with questions as I've got a new apartment and was wondering what would suit best for it. Featuring Lamton Laminate Defiant Collection in Harvest Chestnut. The look and feel is enhanced by a wire brushed surface texture. It took a few days for them to replace that- but that pushed back my construction timing and when it was delivered it was to the wrong address and again without a signature. With the classic color and Embossed-In-Register process that perfectly mimics hardwood, these exquisite laminate floors add luxury and elegance and will refine any room in your home. Now I am stuck with a floor plank with an over-a-foot long crack right in the entry way of my living room. Even though I didn't get the tile I thought I was ordering, this company does care about customer service and made an effort to resolve my complaint. The agent, Angel who we spoke to earlier (by coincidence) hadn't done anything and hadn't followed up as promised. Hi Susan. Shop for BuildDirect Laminate Flooring in Flooring at Walmart and save. Limited Offer. I recommend using Build Direct for your next flooring purchase. Open Menu. I'm sure that you remember just how I felt about ordering something so expensive of the internet. When there were some shipping issues (misunderstanding between myself and the carrier), Angel stepped in and coordinated. That’s what makes it a top pick in high-traffic spaces like powder rooms and kitchens. Shameful.I have been dealing with Justine Kelly at your company. The flooring tested at around 720 Janka hardness - about the same as pine (a soft wood) and well below the hardness of Acacia (1750). I received no information. Promotions. Go with a local business or another business that can stand behind not only their product but the delivery of that product to you.Edited to address their feedback- the delivery window I was given was 9-12am. Choose from four contemporary, richly textured colors to create a sophisticated space that complements modern furniture and décor. … Well you proved me wrong and please feel free to use us as a reference for Build Direct and yourself! Pro Picks. Mila thank you for bearing with me. We hope you enjoy your floors for many years to come. Buy products such as BuildDirect Siberian Tigerwood 12mm 48" X 6.62" Laminate Flooring (21.963sq. She tracked it but when it looked like it would not be available within my time frame, offered some similar options. Flooring. The photos shows some of the $10,000 worth of defective BuildDirect flooring that had to be ripped out and replaced with another manufacturer's flooring product. Mila I owe you a apology for taking so long to write this review but here is why it took so long. Open Menu. Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Price was amazing and arrived as promised ON TIME... One box was damaged in transit and BuildDirect refunded me the price of the box THE SAME DAY! Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. We couldn't be happier with it.Thanks Mila for your patience and help through the ordering process.Bill. Even when mistakes were made on both ends, Sean and Justine were quick to reconcile, making the flooring part of my home restoration much less stressful. 9. Due to COVID the lab was closed until July/August, so it took a while to get the results back. I already had a moister reader waiting for this delivery and I hit the load at random spots. Customers can trust in their product choice by ordering and testing out free flooring samples shipped overnight – orders are also backed by BuildDirect’s 30-Day Money Back Guarantee. Order arrived with minor damage to 2 boxes that only affected a total of 5 planks. I thought that I was going to have a problem with the flooring do to the new lumber smell that came off the flooring. I had an issue with some of the Granite composite tiles, I’d Purchase from Build Direct Again and Again. Thank you Build Direct. Laminate can … Thank you! He promptly followed up with us and kept us informed of all necessary information. Solved: A Specific Laminate Flooring Problem - Installation and Locking Mechanism Tips - - Duration: 4:04. Jamie of BuildDirect talks about how an HDF core of a laminate floor helps to protect it from moisture damage. Customer service was prompt at getting back to me, but at first deflected any responsibility. The actually delivery time was 4pm- as I proved with the image of the receipt I sent that had the wrong delivery person indicated. Our laminate wood flooring is designed to: resist abrasion; be easy to clean; not to hold in animal hair and dander. However, I would not buy from them again due to the quality (or lack thereof) of the product. Suited to high traffic areas where wood is not advised. Sep 20, 2015 - Explore DangRabbit Photography's board "flooring", followed by 564 people on Pinterest. (inside joke people) Thanks. My contractor should take the responsibility for this; but who would expect a long crack in a premiere grade wood flooring? Look forward to purchasing additional flooring in the near future from this company. Thanks for taking the time to reach out. Laminate Flooring. Color. I do NOT recommend Build Direct if you want assistance in the post-purchase phase. Despite promising to help out - I still had to do all the legwork and now we were hours behind the projected delivery time and I was out of pocket now for labor costs that I had hired for an earlier delivery. See All Tile Flooring. 10/10 will shop again. I called days later and spoke with Cindy C. who was able to assist me without a problem. His professionalism was exhibited through the entire process. Also, the specific flooring I initially wanted was out-of-stock. Decking. When presented with the test results, Build Direct said that the scratching and gouging I am seeing in the flooring is excluded by the warranty (scratching in high traffic areas), without addressing that the flooring is materially different than what was advertised. ft. per box) at Walmart and save. Made in the USA with quality craftsmanship and materials, these boards come with a 35 year limited residential warranty to ensure your flooring needs are met for years to come. Hardwood is less durable than tile in terms of resilience. Could not have been worse. Don’t trust ur flooring to this co. This was my first time ordering floors from BuildDirect, and because of Cindy I will check them out for floors in the future. Free Shipping. The quality of this flooring is unmatched compared to what is available at any big box store and at a much better price. The Defiant laminate flooring range is made in Germany. Achieve the exact look of traditional Oak hardwood flooring, in a modern and resilient laminate material. After some back and forth emails with Sean, he offered to pay for return shipping and a full refund. Multiple shipping errors. Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Advised Mila at Build Direct of the damage and told her we could work around it without issues. Outdoor. The price for the three extra boxes went back up to $4.99/sq ft. Pro Picks. Total disaster. Aug 26, 2019 - Explore Marylahti Lahti's board "flooring" on Pinterest. Shop for Laminate Flooring in Flooring. Brown. Browse below. Wood Flooring. Browse this product on our site! Feb 3, 2015 - Explore Tracy Vleeming's board "Flooring" on Pinterest. Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Each straight edge plank features a Uniclic profile for fast and easy installation, which can be done by practically any DIYer. PRO Picks Clearance Trends and Tips How-To's PRO Rewards Sell on BuildDirect Get Inspired. See All Building Materials. I wasted 3k on a floor that is still not finished as they send a good sample and they also put a good piece on top of each box. Aug 20, 2012 - BuildDirect® – hardwood flooring, tile, decking, siding, more. See All Kitchen. Beautiful finishes and amazing quality meet to create the Country Collection by DEKORMAN FLOORING. 99 - $290.35 $ Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. Hi Bill, we are so pleased that you were able to find the right flooring, that your flooring looks great, and that you were happy with Mila's service. Fed-ex was culpable for a LOT but Build Direct contracts with them and was the place I did business with so I'm disappointed that they shunted the brunt of the issue to freight when they didn't do enough (or it seems anything) on their end to help with the delivery the day of arrival. The customer service was over the top with providing us with many samples and follow up phone calls/emails. Within an hour of speaking to her, she was able to contact me letting me know when the flooring would be delivered as well as how it would be delivered (I asked to have them delivered near the garage). Had a little trouble receiving a specific sample but it was taken care of immediately. The good experience ended once my order shipped. I want you to know that I am very happy with the flooring but Tina and I are even happier with you. She then gave me someone else's number who stated he would get back to me. 6. Style meets durability with these beautiful laminate floors. Ultimately purchase Vesdura vinyl plank flooring in "Reclaimed Pine". Browse by Category. individually in the center of the room in which they will be installed. It boasts water resistance for up to 24 hours as well as the highest commercial grade abrasion class rating. I let it sit for almost two weeks and started laying the floor. About the product – I ordered 5-inch Golden Teak (Premiere) hard wood flooring. The flooring we purchased gives our forever home the perfect look and feel that we were going for. It was necessary to make a tile return. Highly recommend! We hope you enjoy your flooring for many years to come. BuildDirect®: Lamton Laminate - 12mm AC3 - National Parks Collection. Sean was sensitive to our emergency family needs and worked as a resource to communicate with Fed Ex on our behalf. I had an issue with some of the Granite composite tiles that I installed on my patio. Phone service was great, friendly and helpful. I send them all the requested pictures and information but the customer service person didn’t help it all, I definitely NOT recommend BuildDirect and I would never again buy anything from them.Also I noticed that they refuse to put in my reviews on there website, they control who’s reviews goes public and those they don’t like get set at side. LAMINATE LOO INSTALLATION INSTUCTIONS F Page 1 MANUFACTURER LAMINATE FLOORING INSTALLATION GUIDELINES IMPORTANT. We've told Mila that she made your purchase easy and stress-free. Thank you, Angel! It gets better- I had another delivery with them and that got lost without signature required for an order over $1K. I now have beautiful flooring (that perfectly goes with my paint!) PRO Picks Clearance Trends and Tips How-To's PRO Rewards Sell on BuildDirect Get Inspired. The one real problem was that one plank had a long (over footlong) crack in it, and my contractor installed it. The delivery smelled like a oak tree that was just cut down and I was upset thinking that this load wasn't kiln dried. See All Flooring. Stefan refunded me the shipping costs for both orders- which didn't cover my out of pocket loss for their lack of assistance and seems to point that they aren't taking responsibility for their customer service and laying the blame on Fed-ex. Vancouver, BC (PRWEB) December 1, 2009 Laminate flooring manufacturer and wholesaler BuildDirect have launched a new page in their learning center that explains how laminate flooring is made.The page gives flooring consumers an insight on how durably made lines of premium laminate floor products are. Clearance PRO Picks How-To's Trends and Tips PRO ... Laminate Flooring. Wood Flooring. This is a beautiful flooring overall, even though there are more variations in the color and patterns than I had hoped. Due to my initial experience, I gave them a 3; however, the floors (I ordered) are great quality flooring. Take back the power to improve your home, shop online at BuildDirect.com I had fantastic customer service from Mila when it came to choosing my flooring and what I ultimately chose was comparable to what I was looking at from competitors when it came to quality and WLT. No one anticipates issues with delivery, but it happens, and Build Direct didn't help with it at all, specifically: 1) they issued an incorrect tracking #, 2) when the incorrect # was pointed out they said at 10:30 they would look into it (this is the day of delivery) and when I hadn't heard by 3:00pm had to follow up. I also wasted 2 k installing amd I have a half finished floor as we could not use so much of the material. Same day sure but definitely not the same delivery window.Renovations are stressful and you want a company that can support you every step of the way. GREAT CUSTOMER SERVICE !!! But busy families with kids and pets may be more interested in a flooring type that resists scratches and stains. Buy online at BuildDirect®. Without recourse I paid the higher price ($4.99/sq ft) for the additional three boxes Plus shipping. Although the issue with my tiles was disappointing, it has been a pleasure to resolve the issue working with Sean. Purchased Mazama Ultimate Grey Acacia "Hardwood" flooring from BuildDirect in February 2020. I WILL be purchasing more in the future! Laminate floors are designed to withstand wear in areas of your home like entryways and hallways that see a lot of foot traffic. About the service – I originally ordered 45 boxes of flooring at $4.29/sq ft. Later I ordered three more boxes just in case we might run out of material before the installation was completed. Construction jobs run on a timeline and the lack of follow up and communication which my order had still warrants a very generous 1-star review. During the purchasing process I spoken with various people. Make sure the subfloor is clean, dry and flat. be attractive, demonstrating the appearance of a solid hardwood or other natural surface; present a budget-friendly choice when compared to other flooring options See All Siding. Laminate flooring in brown tones is sure to bring a sense of warmth and comfort to a room, with the increased, extreme durability of laminate when compared with natural wood. Low Cost Shipping. Choose from four contemporary, richly textured colors to create a sophisticated space that complements modern furniture and décor. See All Vinyl Flooring. Aug 16, 2012 - Order free samples of FREE Samples: Lamton Laminate - 8mm Collection Chocolate Maple. It came out bomb and I'm really loving my place now! This collection manages to recreate the timeless look of European oak hardwood thanks to its coloring and embossed wood grain patterning on each plank. Mila was very friendly and took the time to answer all my questions. Promotions. Initially I was very unhappy with this company. The durability of your flooring choice is important. It is not a lot of money, but I would have felt better if I could have at least spoken with the manager to resolve the problem. Now I'm 300 sq.ft. I hope to find a reason to buy more flooring just so I can harass you and have that little old lady in Ohio pay for it. See All Decking. The page includes a list of supplies, tips on preparation, different installation options, and step-by-step instructions as to how to achieve success when installing laminate flooring. Everyone I dealt with was courteous and helpful. If you’re looking for stylish wood-look laminate flooring that also offers water resistance, the Legendary collection is the perfect choice. Laminate flooring from BuildDirect offers the convincing look of almost any hardwood species imaginable, at a more affordable price. Kitchen. This collection manages to recreate the timeless look of European oak hardwood thanks to its coloring and embossed wood grain patterning on each plank. Choose from four contemporary, richly textured colors to create a sophisticated space that complements modern furniture and décor. Availab of material short on the job. BuildDirect®: Lamton Laminate - 12mm Exotic Wide Plank Collection. I was a returning customer for buildDirect, I never experience any problems when it comes to buying products, normally customers service was great most likely because they want your money but unfortunately when it comes to returning items or replacing damage items are the worst! Call or order online. All of the pieces that I tested came back between 6 and 9% which was a huge relief. Sean in the Customer Resolution dept. If you’re looking for stylish wood-look laminate flooring that also offers water resistance, the Legendary collection is the perfect choice. Laminate flooring is designed to be durable and incredibly easy to care for. Build Direct was excellent. This laminate is perfect for a residential or light commercial applications. I recommend ordering a free sample before placing an order, but I will say that this company wants to do right by their customers. This collection manages to recreate the timeless look of European oak hardwood thanks to its coloring and embossed wood grain patterning on each plank. I also ordered padding that I didn't need and the return process was simple and the claims department was not only cooperative but informed me of every step from packaging ,return process ,notified me of receipt and after that emailed me about credit to my account and couldn't be handled any better. When my shipment came in the FedEx truck damaged many boxes of my new flooring you where to think that FedEx was going to be responsible but surprisingly I have to deal with BuildDirect customer service and even if the FedEx delivery person had put on his notes that it was damaged boxes estimated in around $1000 I received nothing it all! Before opening, acclimatize planks for 48 hours by laying each box horizontally and .