When you turn the tv on the logo is perfect, no lines, then within about 10 seconds the vertical lines fade in and stay. Guides and support for various television (TV) brands and styles. also, check the ribbon cable connection at the receptacle on the tcon board - I’ve made the mistake of latching the cable while the pins weren’t aligned or fully inserted into the receptacle. When using a TV with the Self Diagnostics option, try the Self Diagnostics test. I bought the Hisense Roku TV 43” yesterday and I’m having the same issue. He did no! Looking for new 100% genuine factory original Hisense TV Screen online? I don’t think it’s an issue with the ribbon cable - if it were, you’d see issues with the image any time the screen is displaying (including the logo at boot up), right? The flickering line is located about the bottom fourth of the tv. I’d say go with your plan - swap out the Tcon board. The bottom part of … I am now getting ready to contact Consumers Affairs if you are not able to help us. They could indicate that it is a defective LCD Panel (Screen). Hisense - Most EXCELLENT!!! You should check the hinge area where normally it fails due to more flex in that region. When you see the vertical line on TV screen, this … The screen display is too small i.e. A week later I received an e-mail from Manna Freight to inform me that that Guardian Logistics will be contacting me in a few days for the tv exchange. Vertical colored lines usually show on a TV screen when the T-Con board is not working properly. Hisense Cons: Aspect - Select the screen aspect ratio from Normal, Wide, Sleep - It can set the TV to let it enter into the Standby Auto, Zoom, Cinema and 1:1 PIXEL MAP. 08/30/2018 by Listen to your husband. I tried doing a software update at the recommendation of Hisense support, but no change. Note: The TV automatically powers off and then powers back on after one minute. Vote. Hisense Pros: Problem with delivery. He DID NOT! In September we noticed a line running across the screen from one side to the other. Shadae, the rep. servicing my issue was MOST patient with me and resolved the issue!! Shouldn’t matter that rear cover is off correct? Also there are some vertical lines on screen … Warning: Do not leave the TV in 4:3 mode for an extended period. TV Hisense Roku TV R6 Series Quick Start Manual (23 pages) TV Hisense PDP4220EU User Manual. Automated e-mails kept arriving with empty promises. i’m sure you’ve already double checked this :), i been fix electronics for 35 years your heading in the right direction with the tcon but you need to resit all the ribbon cables and then there are conductive tabs all around the bezel (frame) that can do this also. Appt. Comment the review as Hisense verified representative. If the TV image is distorted (horizontal lines) across the bottom section of the screen when watching TV, but not on the Home menu or streaming apps (Netflix®, Amazon Prime™, etc. disconnected every ribbon and cable to every board, then reconnected all. The last 10-15 days it is starting with horizontal lines on screen which goes after 5-10 minutes. I'd get one from a place that has a good return policy. www.realthanks.com. and I know I’ve had the cover off when I first had the problem and it didn’t change the picture at all. be very careful taking the bezel of. Shouldn’t matter that rear cover is off correct? So it started out as horizontal lines across the bottom. @jeffbeckib now this "now I get half white screen and half white with lines." to make exchange. He told me that they had to settle the issue with Manna and Hisense before they could help us with our tv exchange. If horizontal or vertical lines remain on the TV, theexternal device may need service. Turn the external device off. Seamore mentioned something about back cover having conductors on it? We are processing your message. Used (3) from $28.90 + FREE Shipping Customers also viewed these products If you get a single set of horizontal lines across TV screen in recent times, then there is damage in the internal part, a loose internal video cable or a graphics system failure. and I know I’ve had the cover off when I first had the problem and it didn’t change the picture at all. The tv was assumed lost in transit. Shop our large selection of LCD TV, LED TV, OLED TV, QLED & Plasma TV, Smart TV, Curved TV, 3D TV Screen Replacement and display panel for your Hisense | Page 1 of 1 Part number can be found on a sticker. They are part of the panel and can not easily replaced (requires special equipment). does sound like the T-con board. Send photos of the issue, along with photo of receipt as per their request. I got a call from the Samsung help line about 3 days after clicking on a help link on the tv. Hisense U9F Quantum Dot (75-inch only): The Hisense 75U9F is a 75-inch Quantum Dot screen with Android TV, and over a thousand local dimming zones for keeping its 2,200 nits peak brightness in check. Terms — The bottom part of … read more TV Models: Hisense 55H9B2 Horizontal lines on the screen are never caused by a bad T-Con Board, One side of the picture is darker than the other. So it started out as horizontal lines across the bottom. Donna K of Greenville, NC. Part number 44-9771460 or 47-97714770 can be found on sticker. To resolve this problem, check if there is an interfering source nearby. Logo looks fine for the first 8-10 seconds, then the lines go through everything. Once it is located, the user turns down the green coloring until the picture looks normal again. Hi. 65 inch Hisense Roku tv that has an intermittent horizontal 65 inch Hisense Roku tv that has an intermittent horizontal black line that flickers in and out across the screen. I was struggling with it. When I play shows on Now Tv or Netflix I’m getting a horizontal line across the top. Just in case....but it will be a good start. Accessibility. @oldturkey03. I have a Samsung 46D5500 LED TV more than 4 yrs old. If there is, turn it off and move it farther away from your TV. I tried doing a software update at the recommendation of Hisense support, but no change. If you wish that your prior post be removed, submit a notarized letter. To learn more about the ways to appreciate the reviewer please visit @jeffbeckib. Hisense LED backlight TV 55A6500UW, turns on just fine, start up image pops up and then nothing except flashing horizontal lines in various places [Problem] Close. A few days later they phoned me to tell me that they will be sending a service to pick up the tv and leaving another of equal or better value. Horizontal lines indicate a defective LCD panel (screen). Related Manuals for Hisense TV. Troubleshoot your TV: 1. Turn the external device back on. 3 Pull up the Menu screen and check whether the issue persists. Location: 7310 McGinnis Ferry Rd, Suwanee, GA 30024, USA. Horizontal lines appear across the bottom of my TV screen On the supplied IR remote control, press and hold the POWER button for about five seconds until Power off appears on the TV screen. Performed a screen test that failed. Could it still be a Screen issue if the logo appears perfect? LED LCD TV repair for LG, Sanyo, Panasonic TVs with sound but no picture, half screen, lines on screen, distorted picture. Buy a major brand telly like Panasonic, not a cheap one like Element, HiSense or some of the other ones sold by places like Walmart whose names are unknown. I phoned Hisense and spoke with Leon in shipping. The expected delivery date came and went with. 65 inch Hisense Roku tv that has an intermittent horizontal black line that flickers in and out across the screen. Hisense TV Turns On then Off Immediately If the TV screen has a green hue but a picture is still being presented, the problem is due to the over-saturation of the color green. @abraxaspi. Horizontal lines indicate a defective LCD panel (screen). If the screen of your TV is black and nothing is displayed, see the FAQ below: No picture on the TV screen. Wait 30 seconds then re-apply power to the device. Replaced T-Con board, still getting all White screen with lines. One vertical line present, red in color. The HDMI connection from the cable box to the TV is the cause of a pink/purple screen. They didn't have an answer for us. Hisense 65" Roku Tv series 6 horizontal line I bought a Hisense 65" Series 6 Roku tv recently and I started noticing a line going along the top of my screen. IMPORTANT: Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. Thank You for Your Reply! I re-connected the 2 ribbons to the T-Con board, and now I get Vertical lines. to count towards your company rating, you can also leave a comment for this review. If you are seeing horizontal/vertical lines on a picture or the picture is shaking, it is likely because there an electric tool or appliance close to your TV that is causing some interference. To fix this, a user goes into the picture menu on the TV and looks for the saturation option. we tracked it and saw that the truck was in our town on the date of the appt. If you want your response What started out as a tolerable area of lines at the bottom has not become an unviewable image. Satellite with lines coming off it I was connecting my laptop to a Smart TV Screen when a horizontal green line appeared on my laptop screen. I then received an e-mail from them stating that the truck was in my area and driver will be phoning us for appt. Line can be seen on all inputs. disconnected every ribbon and cable to every board, then reconnected all. Thinking it was a factory defect, I returned it (walmart stopped doing exchanges and they didn't have the same size for me to buy again.) Remove the power cord from the wall outlet or powerstrip. Got the same response; Jake will return my call in 24-48 hrs. @jeffbeckib if your logo as well as your onboard menu works and does not show those lines, it is your T-con board that is failing. Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. After repeatedly phoning Guardian Logistics and Manna Distribution; Guardian claimed that they could not find the tv that Hisense sent to them through Manna. Review #1394261 is a subjective opinion of 2 If the lines sway, check the input source (HDMI 1, Video, PC, etc.) Private messages do not impact your company rating. Bought the 65" smart tv on April 8, 2018. Never received phone call or delivery. As TV gets old, you might get cracks on the cable. The dark borders displayed on the left and right/top and bottom of the screen may cause image retention (screen burn). Lack of response and resolving customers issues. Get contact details that poster left for the company. Username and password will be sent to you via email. Disconnect and re-connect the video cable/HDMI to check if the issue is resolved. © 2021 iFixit — Licensed under Creative Commons — Privacy — Other times the T-Con Board itself may be faulty and need to be replaced. Now I am getting in between running TV horizontal lines some times. Standard or 4:3 – 4:3 displays the square standard TV picture.If you choose 4:3 on a wide screen TV, the picture will have black bars on the left and right. IMPORTANT: Horizontal lines on the screen are virtually NEVER caused by a bad T-con board. It will either repair your TV or rule out the T-con board as cause. Sounds like your are getting scammed. Can you please look into it. Check the equipment connections. I waited a few more days and phoned Hisense again. This is a common issue with many TVs. We phoned Guardian Logistics. TV screen with horizontal reception. Many times this can simply be caused from wiring that is not securely fastened. oldturkey03, Albert Park Fix#3: Loose Wiring. Great Comment! I don’t see anything. not showing the entire picture on screen. was set; they never arrived or phoned. Still nothing. After us calling repeatedly; they claimed that the tv was never on the truck for delivery, They rescheduled for the following week. In September we noticed a line running across the screen from one side to the other. Hisense TV Horizontal Lines on Screen. This could also be indicator of an issue with the panel of the display. Stay up to date with Hisense emails about new products & other news This entire scenario was repeated over again two more additional times. This feature is currently under development. Hisense - Horizontal Line Across Tv Screen Nov 05, 2018 @ Pissed Consumer Hisense review from Suwanee, Georgia rated 3.5/5.0 with 1 Comment: Bought the 65 smart tv on April 8, 2018. Horizontal lines are almost exclusively caused by failed Gate drivers on the panel. TV has vertical colored lines on the screen. Appreciate any assistance you can give us. This can be fixed by following these steps: Step 1: Make sure both sides of the HDMI cable are plugged in as firmly. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Including menu. I have read and agree to the Pissed Consumer. They also claimed that the reference number that they had on the e-mails was not in their system. Vibration from your TV can sometimes loosen wires. The TV screen has horizontal lines going through the middle of the screen - usually on one channel. Still nothing. This is the Google Cast symbol. You will be able to edit the text before publishing. Purchased on 2/25/19 my TV now reveals a horizontal line of light nearly 1/2 way down the screen. Step 2: Power-cycle the All-Digital unit by removing the power cord from the unit or from the wall. oldturkey03 What started out as a tolerable area of lines at the bottom has not become an unviewable image. You will be automatically registered on our site. The flickering line is located about the bottom fourth of the tv. ), follow the steps below to resolve the issue: Restart using the TV remote control The csr's would not transfer me to him and would only take my message. and connection to see if they are properly connected. You can always check the small ribbon cables that connect from the driver board (part of the panel) to the LCD panel itself. So does this still point to the TCon board? Seamore mentioned something about back cover having conductors on it? the logo is not using very much power and the cabel on that side may be fine and the contacts but with a full picture it is using a lot of power and if it has bad contacts that is cuzzing it to not work right. Hisense U8B ULED TV review: One for the UK only, but this high-spec TV comes in at only £999 for a 65-inch model, offering a big-impact screen at a pretty low price. You can try to reach review author by writing a comment to the review or try one of our business solutions. This seems, to my untrained eye, like some sort of frame sync issue. Price. Would You Like to Convert It Into Review? Phoned Hisense. i use some very fine sand paper or them green scratcher pads and slightly buff then they are silver in color and all around the frame good luck. A dark, cloudy spot spreads across the picture. When you turn the tv on the logo is perfect, no lines, then within about 10 seconds the vertical lines fade in and stay. 1 Check whether the lines on the screen are moving or permanent. I re-connected the 2 ribbons to the T-Con board, and now I get Vertical lines. We again received several e-mail notices that the tv was near-by and driver will be contacting us. I waited three days; didn't hear from him so I phoned him. Write a private message as Hisense verified representative. My husband is irate and has been telling me all along that they are lying and scamming me. We went through a diagnostic process using a live link picture and video assistance. Known Models Brand Models Versions Hisense 75H6570G 75R6E3 Part Number: 267064 Board Number: 267064|RSAG7.820.9959/ROH Part Type: T-Con Part Usage: LED/LCD Important: Part number can … Once all TV and external device picture settings are set,reset the external device. Wait ten seconds, then reconnect the power cord. I might just take the TV back next week and get a Samsung tv instead. Also seen is a small group of green pixels on far right of screen Help All broken signals from graphics hardware or cables make impurities in the reproduction of the image on the screen. Replaced T-Con board, still getting all White screen with lines, not even getting logo anymore. I was told that he would call me in 24-48 hrs. You should replace the ribbon cable with the new one. Reason of review: I've been unplugging and re-connecting the ribbons going to the t-con, now I get half white screen and half white with lines. I was told that my TV actually has a 2 year warranty (previously told only one by Currys and Samsung) and so they will fix it free. This doesn’t happen when I use these apps through my ps4. For details, refer to the following Q&A: How to use the Self Diagnostics option. I don’t see anything. I then spoke with the manager, Jake, to try to get our situation resolved and he was very short with me and said that I will just have to wait for him to call me in a few days. leo rizzo HiSense is cheap and unreliable telly brand. I’ve ordered a replacement Tcon board on Ebay and will swap it out, but it seems like it may just be a ribbon issue? Lines on the screen (vertical/horizontal lines… Horizontal lines indicate a defective LCD panel (screen). There are slow moving horizontal 'lines', slightly brighter than the rest of the picture, that move up the screen constantly. Rights Reserved, You Are About to Contact PissedConsumer.com.